Sanskriti Naturals

Refund & Cancellation Policy

At Sanskriti Naturals, we offer natural wellness and food products such as hair oils, herbal teas, amla products, and plant-based powders. We are committed to delivering quality products and ensuring customer satisfaction.

1. Order Cancellation
  • Orders can be cancelled only before dispatch from our warehouse
  • Once the order is handed over to the delivery partner, cancellation will not be possible
  • To cancel an order, contact us at:
    📧 Email: naturalssanskriti@gmail.com
    Cancellation requests are accepted only through email communication.
2. Returns (Including Refunds)

We accept return requests within 5 days of delivery only in the following cases:

  • Product is damaged, or
  • Wrong product is delivered

Conditions:

  • Product must be unused and in original packaging
  • Proof (images/videos) may be required for verification

Return & Refund Process:

  • Once your return request is approved, we will arrange the return pickup or guide you through the return process
  • After we receive and examine the returned product, the applicable amount will be refunded to your original payment method within 5 business days
3. Shipping Charges
  • In case of approved returns, all shipping charges (including delivery and return shipping) will be fully borne by Sanskriti Naturals
  • Customers will receive a full refund of the order amount, including any shipping charges paid during purchase
4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Ready-to-consume food products such as:
    • Amla Sharbat
    • Lemon Chutney
    • Similar edible items
5. No Replacement Policy
  • We do not offer product replacement
  • Customers can place a new order if needed
6. Contact Us

📧 Email: naturalssanskriti@gmail.com